Return Policy

At Triptau, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unworn, unwashed, and in their original condition
With all original tags attached
In the original packaging

How to Initiate a Return

To start a return, please contact our customer service team first:

📧 Email: saleserviece@triptau.com
📞 Phone: +86 133 7764 2063

Please include your order number and the reason for your return. Our team will provide you with return instructions and authorization within 1–2 business days.

Return Shipping

We are pleased to offer free returns — return shipping costs are covered by us. Once your return is authorized, we will provide you with a prepaid shipping label or reimburse your return shipping costs.

Returns Address

Please send all approved returns to:
611 S Palmetto Ave
Ontario, CA 91762
United States

Do not send returns without prior authorization. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

If you would like to exchange an item for a different size or color, please contact us and we will do our best to accommodate your request, subject to availability.